SVP, DevOps Production Services @ BNY

Salary: $30,000 - 55,000 per year

Requirements:

• We need proven experience supporting production applications for mission-critical business systems.
• We expect a strong grasp of incident, problem, and change management practices.
• We need solid SQL skills for querying, troubleshooting, and production data analysis.
• We require extensive hands-on experience with Splunk for log review, search building, monitoring, troubleshooting, and dashboard creation.
• We need strong Unix/Linux expertise for server navigation, log inspection, job and process troubleshooting, and runtime support.
• We look for experience with monitoring and alerting platforms, log analysis, Grafana, and dashboard-driven support.
• We need familiarity with ITSM platforms such as ServiceNow, Jira, or comparable tools.
• We require the ability to diagnose issues across application, infrastructure, and integration layers in distributed environments.
• We value experience supporting applications in cloud and/or on-premises environments.
• We need familiarity with scripting and middleware/interface troubleshooting.
• We expect strong knowledge of release coordination, service restoration, and operational governance.
• We need the ability to perform well under pressure with strong ownership and accountability.
• We value the ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and rapid contribution.
• Preferred: experience with Azure Cloud.
• Preferred: automation or scripting knowledge using Python, Shell, or PowerShell.
• Preferred: exposure to DevOps or SRE practices, CI/CD pipelines, and observability tooling.
• Preferred: strong communication skills with the ability to deliver concise incident and executive status updates.

Responsibilities:

• We provide L2/L3 production support for enterprise applications to maintain stability, resilience, and availability.
• We monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise observability tools.
• We investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• We perform root cause analysis for recurring issues and help drive permanent corrective actions.
• We analyze production logs, identify failure trends, and build actionable dashboards to strengthen monitoring and incident response.
• We coordinate with development, infrastructure, database, network, and business partners to resolve issues.
• We support deployments, change requests, weekend releases, and post-release checks.
• We maintain incident, problem, and change documentation in service management tools.
• We drive continuous improvement through automation, process refinement, and proactive monitoring.
• We participate in on-call coverage and major incident management when needed.
• We prepare operational reports, service health updates, and stakeholder communications.
• We write and analyze SQL queries for validation, investigation, and troubleshooting.
• We use Unix/Linux commands and scripting to support applications, review logs, handle files, and troubleshoot at the system level.
• We leverage Splunk heavily for log analysis, issue diagnosis, trend detection, alert insight, and dashboard development.

Technologies:

• Azure
• CI/CD
• Cloud
• DevOps
• Grafana
• Support
• ITSM
• JIRA
• Linux
• Network
• PowerShell
• Python
• SQL
• ServiceNow
• Splunk
• Unix
• AI

More:

We are BNY, a leading global financial services company at the center of the global financial system, influencing nearly 20% of the worlds investible assets. Our culture supports employee growth and success while helping us deliver innovative, technology-driven solutions for clients around the world. This Senior Vice President, DevOps Production Services role sits within our Production Services Application Support team and is based in Lake Mary, FL or Pittsburgh, PA. We offer highly competitive compensation, benefits, and wellbeing programs, along with flexible global resources, generous paid leave, and paid volunteer time. We are recognized for innovation and excellence, and we are committed to an inclusive workplace as an equal opportunity employer.

last updated 28 week of 2026